A Notice to Our Community
Updated Friday, May 22nd, 2020
What a roller coaster ride this has been! Here's the latest word on what we're doing to keep our bookish community safe and connected during these trying times.
Though restrictions in the Grand Traverse region have been lessened, the physical store is still closed to customers. We are still operating with a skeleton staff, and do not want to stress the tenuous equilibrium we have managed to create in the midst of all this.
We are now offering limited curbside service in addition to shipping. To reduce risk for our staff and customers, we prefer that shipping remain our primary option. With most of our staff still working from home, ordering online is the most efficient way to purchase books, gift certificates, and more. Learn more about curbside pick up
We will continue to respond to customers via phone, email, and social media. We are available 10-5pm, Monday through Saturday, and can be reached via phone at (231) 946-2665 and email at life@Brilliant-Books.net. Our call and email volume is much higher than usual, so please be patient if you do not hear an immediate response. We are doing our best to address each issue as quickly as possible.
You may also find answers on our Frequently Asked Questions page, which has details about shipping delays, current procedures, and more.
As always, we are incredibly grateful to still be here for you.
Your patronage is absolutely critical, and is the only reason that we are still able to serve you during these difficult times. Though our team is spread thin and working hard to maintain appropriate precautions for themselves and our customers, we know that you value what we do. We hope that you will continue to support our efforts to keep everyone safe and make sure that those in quarantine can still get the resources they need.
We can provide the books, games, educational materials, notebooks, and more that will make being cooped up at home a little more bearable during this stressful time. Here's how you can help us keep going:
Brilliant Books Audio
Did you know you can order downloadable digital audiobooks from us? No waiting for deliveries, no leaving the house. Right now, our friends at Libro.fm even have a special offers running to help out partner bookstores.
Give a Gift Card
Whether you want to send something nice to a friend stuck in quarantine, or just want to send a little support our way, a gift card is the perfect way to do it.
Now is the perfect time to start receiving a hand-picked book each month, tailored specifically to your personal tastes. We've got our booksellers set up to access our system remotely so that we can still choose just the right book for you each month. All the personalized service of a visit to the store without breaking quarantine
There are more books on our website that we can fit on our shelves in-store, and just about all of them can be packed and shipped at a moment's notice. Our shipping is complimentary: always has been, always will be. Right now, we'll also provide complimentary Priority Shipping on all orders over $75.
Brilliant Books Live: The Recommendation Extravaganza!
Our live Recommendation Extravaganza was schedueld for 3/20, but we've decided to keep the recommendations going for the foreseeable future. It'll be just like coming in to have a chat with our booksellers, but minus any potential germs—or as we like to think of it, handselling without the hands. Follow us on Facebook, Twitter, or Instagram, and send us your trickiest recommendation questions.
Curated Book Lists
Love the recommendations our booksellers give? Send us a note and we'll put together a web page filled with recommendations tailored just for you. This is usually a service we only offer our members, but right now, we want to make sure everyone can enjoy a few extra recommendations.